FAQ

Please use the contact page if you require any further assistance. Excellent customer service is a priority so do not hesitate to get in touch. 

Shipping

Postage within the UK

All delivery boxes will fit through a standard letterbox. 

Second Class: Free (usually 3-4 days)

First Class: £1.50 (usually 1-2 days)

Special Delivery Guaranteed by 1pm* £7.00

Special Delivery Guaranteed by 9am* £20.00

* Please contact us first to check Special Delivery is possible with your order. 

 

International Shipping 

We ship worldwide. In most cases candles take between 7-10 days to arrive.

Economy £5.00

Recorded and Tracked: £10:00

 

Returns

How to Return  

Please get in touch via email. A full refund will be given*.

 

 

Damaged or Incorrect Items  

Please contact us to organise another item to be sent out. 

 

 

Exchanges  

Items can be exchanged *. Please get in touch via email. 

*Buyer pays for return postage.